Shipping policy
Shipping & Delivery Policy – Orbuzi
At Orbuzi, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for important information regarding order processing, shipping times, and delivery.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on:
- Weekends
- Public holidays
During high-demand periods, promotions, or holidays, processing times may be slightly delayed.
Shipping Time
Estimated delivery times vary depending on your location:
Domestic Shipping
- Standard Shipping: 5–10 business days
- Express Shipping (if available): 2–5 business days
International Shipping
- International delivery: 7–21 business days
Please note that delivery times are estimates and may vary due to customs, carrier delays, weather conditions, or other unforeseen circumstances.
Shipping Charges
Shipping fees are calculated at checkout based on:
- Delivery location
- Package size and weight
- Selected shipping method
Free shipping promotions may be offered from time to time and will be clearly stated on the website.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing:
- Your tracking number
- Carrier information
- Tracking link
Please allow up to 48 hours for tracking information to update.
Incorrect Address Information
Customers are responsible for providing accurate shipping information.
Orbuzi is not responsible for:
- Delays caused by incorrect addresses
- Lost packages due to incorrect shipping details
- Additional shipping charges caused by address corrections
Lost or Delayed Packages
If your package is delayed or appears lost, please contact the shipping carrier first using your tracking number.
If you still need assistance, contact our support team and we will do our best to help resolve the issue.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by your country.
These charges are the responsibility of the customer and are not included in the product or shipping price.
Damaged Packages
If your package arrives damaged:
- Take photos of the package and item immediately
- Contact us within 48 hours of delivery
- Include your order number and photos in your message
We will review the issue and assist with a replacement or refund if applicable.
Contact Information
If you have any questions regarding shipping or delivery, please contact us:
Website: Orbuzi.com
Email: support@orbuzi.com